999net Privacy Policy

1 Introduction — What We Commit To

999net is an online gaming platform operating in Myanmar, and we take the privacy of every player's personal information very seriously. This Privacy Policy is written for all players who use our website and services.

"Information" as used in this policy means any data that directly or indirectly identifies you. By accessing our website, you are considered to have agreed to the practices described in this policy. If you do not agree, please contact us at [email protected] before using our services.

We treat data security as a core responsibility under this policy. While providing services protected by SSL encryption technology, we follow a policy of limiting your personal data to only what is strictly necessary.

2 Information We Collect

We collect only the information that is strictly necessary to provide services, manage accounts, and fulfil legal obligations. The types of information we may receive are categorised as follows—

2.1 Information You Provide Directly

• Name and date of birth
• Contact information (email address, phone number)
• Your chosen username and password when creating an account
• KBZPay, Wave Money, AYA Pay, CB Pay contact details provided when making payments
• Your personal security questions (identity documents submitted for KYC verification)
• Messages you share when contacting our support team

2.2 Information Automatically Collected from Your Use of the Service

• IP address and computer / mobile device information
• Browser type, Operating System
• Date of access, pages viewed, links clicked
• Gaming history (games played, deposit / withdrawal records)
• Data collected from Session Cookies and similar technologies

2.3 Information We Do Not Collect

We do not store your full bank account number, full card number, or any financial credentials on our servers. All payments are processed exclusively through the relevant payment service providers.

3 How We Use Your Information

We use the personal information we collect only for the following purposes—

• Account Management — Creating, verifying, and securing your website account
• Processing Payments — Handling deposits, withdrawals, and refund processes
• Improving Our Service — Adjusting service formats to give players a better experience
• Meeting Legal Obligations — Anti-money laundering (AML) compliance and age verification for 21+ (KYC)
• Providing Customer Support — Resolving issues via 24/7 Live Chat and email
• Security Measures — Protecting against fraud, theft, and unauthorized access
• Supporting Responsible Gaming — Monitoring player gaming patterns and offering responsible gaming tools where needed

We will not sell, rent, or share your personal information with any third party without a legitimate purpose.

4 Sharing with Third Parties

We may share personal information with the following service providers and related parties only to fulfil the purposes described in this policy—

Outside of the cases described above, we will not sell or transfer your personal information to any third party.

5 Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience and keep our services running smoothly. Cookies are small text files stored in your browser that help retain information between sessions.

Types of Cookies We Use

• Strictly Necessary Cookies — Required for the website to function correctly and maintain session security; these cannot be disabled
• Functional Cookies — Used to remember your language preference and gaming preferences
• Analytics Cookies — Used to understand which pages are visited most and improve our service accordingly

You can reject or delete cookies through your browser settings, but please note that some services may not work as expected. If cookies are disabled, you may not be able to access all of our services.

6 Data Security Measures

999net has put in place technical and organisational security measures to protect your personal information from unauthorised access, alteration and disclosure—

• SSL/TLS Encryption — Every data transmission is protected with industry-standard SSL encryption
• Firewalls — Network security layers that block unauthorised access
• Access Controls — Only staff who need your data for their specific role are permitted to access it
• Continuous Monitoring — Servers and databases are regularly checked so that unusual access can be detected immediately
• Staff Training — Regular training to ensure all staff understand personal data protection procedures
• Data Backup — Secure backups stored in separate locations to prevent data loss

While we provide the best protection we can, we want to be upfront that no data security technology can be guaranteed 100% unbreakable. That is why you should also choose a strong password and regularly check your own account activity.

7 Data Retention Period

We keep your personal information for as long as there is a clear purpose in providing our services. After your account is closed, we may still retain data for as long as required to meet legal obligations, prevent money laundering, and resolve disputes.

• Payment records — for the period required by financial regulations
• KYC verification records — for the legally required period
• Customer service records — communication records kept for a set period after the service interaction
• Gaming records — for the period required to support responsible gaming practices

Once the data retention period expires, we will securely delete or anonymise that data.

8 Players' Privacy Rights

Every player on the 999net platform has the following rights regarding their personal information—

To exercise any of these rights, contact us at [email protected] with a clear request. We are available 24/7 via Live Chat and email.

9 21+ Protection

999net services are available to players aged 21 and above only. We carry out KYC checks to ensure that no one under 21 can access the platform. If we become aware that someone under 21 has accessed our services, we will immediately close that account and delete the data.

If we find that personal data has been provided by someone below the required age, we will take immediate steps to delete all such data. We remain firmly committed to this platform being clearly restricted to players aged 21 and above.

10 Policy Changes

We may update this Privacy Policy from time to time, and any changes will be published on this page. The last revised date at the top of this policy will clearly reflect any updates.

For significant policy changes, we may notify players by email or via a notice on the website. Continuing to use our services after changes have been made means you accept the updated policy. If you do not agree, please stop using the service and contact us at [email protected].

11 Contact Us

If you have any questions about this Privacy Policy or wish to exercise your personal rights, please contact the 999net customer service team—

We take every customer's privacy request seriously and always commit to protecting the personal data of players in Myanmar.